No more unanswered calls

A support portal or ticketing module is a system that every company needs to track and manage its customer requests.

Using this product, the company’s customers can share their problems and requests with the company through various platforms and channels in the form of tickets so that support experts can respond at the appropriate time. (The fastest possible time) Take care of them..

In many cases, customers encounter problems when the call center is unable to respond to them, or there are many customers who prefer not to call experts and solve their problems in the form of messages. Adding a ticketing module to Dynamics 365 software allows customers to submit tickets.

This product is also very useful during times when call center lines are extremely busy, because even if the customer is unable to contact the company, they can still raise their problem or request and be assured that it will be addressed.