Kian Pardaz Hooshmand works professionally and specialized in the field of zero-to-one implementation and complete implementation of VoIP telephone service systems.
By using VoIP services, you can significantly enhance your call center and dramatically improve the quality of customer service.
What is VoIP?
Voice over Internet Protocol (VoIP) is a new type of telephone system that uses internet networks to make and receive calls instead of the old landline telephone systems.
Most large businesses have implemented VoIP services into their call centers. If your system is connected to the Internet, you can call anyone without the need for traditional, local phone service or even copper wires. All you need is a high-speed Internet connection and, of course, the services of a VoIP provider.
Using VoIP, you can turn your computer or any other mobile electronic device into a telephone!
A VoIP system converts your phone calls into data that is received/sent over the internet.
Kian Pardaz Hooshmand, as one of the best VoIP telephone service providers, can implement this system in your company. After completing the implementation process by Kian Pardaz Hooshmand, just plug your phone into the jack and that’s it!
What is the difference between VoIP phones and landlines?
The main difference between a VoIP phone system and a landline phone is that landlines are connected to a physical base using copper wires, but a VoIP phone makes calls over the internet and is not limited to a specific location.
Traditional phones use analog lines to transmit voice signals. So if you want to add a new line, you have to install new wiring. But that’s not the case with a VoIP phone system.
Many people prefer VoIP phone systems to traditional landlines because not only is the cost of setting up a call center using VoIP cheaper, but VoIP also offers services that are never available through landline systems.
The most important advantages of VoIP telephone services
- Lower Cost – VoIP setup costs are much less than landline phone systems. The average monthly bill is also 60% cheaper than landline phone bills.
- Make calls with the best possible voice quality
- Adding advanced and very useful features to the call center
- Easily make international calls to anyone in the world
- Ability to access company landline numbers from anywhere in the world – so remote workers can manage company calls using their own internal numbers.
Kian Pardaz Hooshmand has worked on a lot of VoIP telephony infrastructures so far. We have had various experiences in setting up international phones, calling cards, and international traffic routes, and have worked with various switches.
Kian Pardaz Hooshmand currently provides VoIP service infrastructures on Astrix and Cisco-based platforms.
Kian Pardaz Smart VoIP System provides you with the following services and equips your call center with the following capabilities:
- Voicemail answering machine
- Ability to assign a separate landline to one or more internal lines
- Caller ID display, call transfer from one person to another, call waiting, incoming calls, three-way calling and more
- Pick up calls from other extensions, park incoming calls on a specific extension, and pick up that call from another extension.
- Call monitoring and conversation recording
- Create a call queue and distribute calls to extensions in a queue
- Possibility of defining internal in another geographical location
- Possibility of remote control and management
- Possibility of reporting calls
- Ability to use VoIP and PSTN simultaneously
- Web-based management
- Mobile and desktop applications
- HD call quality
- Unified Communications
- Encrypt and increase call security
- Recording conversations
- Ability to connect with different user programs
- Unlimited number of internal definitions (Extensions)
- Ability to define a voicemail box for each user
- Ability to transfer calls automatically (Follow Me)
- Ability to define a password for internal calls
- Assigning each extension to a specific device
- Ability to define the main menu in several different languages
- Ability to create a Ring Group – Ability to determine how existing extensions ring
- Playing music or a special message while waiting for a call to connect
- Ability to add a prefix to the caller’s number
- Ability to define working hours
- Queue management
- Creating a voice menu and directing incoming calls to it, so that the caller can easily communicate with different departments of the organization.
- IVR capability (ability to call extensions from the main menu)
- Wallboard to display live queue status and internals
- Integration with CRM
- Recording all call logs
- Integration with recorded conversation audio
- Customer Survey
- Voice of the Customer
- Possibility of programming and expanding the system
- Possibility to separate VIP customers
- Referring customers to relevant sales experts or previous response
- Requesting customer callbacks when the queue gets long
- Receive order code – follow-up – complaints and related references
