What do customers think about you?
The call and response centers of each complex require control and review. A survey of the quality of response at the end of the conversation not only increases customer satisfaction levels, but also allows managers to more easily monitor the work of their telephone consultants.
End-of-call polling is currently one of the most widely used features installed on VoIP telephone systems, facilitating management and increasing the quality of call center response. The customer survey module and automatic recording of their views is one of the subsets of Microsoft Dynamics 365 CRM software. KianPardaz Hooshmand can equip your call center system with this tool.
Using this product, you can get accurate feedback from customers through various communication channels and take steps to resolve problems and increase their satisfaction. Something that directly affects your sales and profitability.
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