PishtazTeb is one of the first and largest knowledge-based companies in Iran, which has been operating in the field of producing various types of laboratory kits for about 24 years. This company, which has the best quality standards in the world, is today considered one of the largest manufacturers and exporters of laboratory kits in the country, having produced more than 40 different products.
One of the company’s biggest recent products was the coronavirus diagnostic kits, which were able to help many people during the COVID-19 pandemic.
When PishtazTeb contacted us, it was right at the peak of the Corona era. That is, when many employees were forced to work remotely and the company was having trouble managing its operations. Especially since, due to the type of work it did and the new kit it had made, the volume of orders and activities had suddenly expanded. So, it needed to organize its systematic structure in any way possible, so that it could respond to the needs of its many customers in that difficult situation.
One of the first tasks that Kian Pardaz Hoshmand did for Pishtaz Teb was managing its hidden data. Although Pishtaz Teb is a large and well-established company, it had problems with integrated management of its information. Because of this, much of its data, sometimes vital, was lost in its not-so-organized system and finding it at the right time was either impossible or very difficult! That is why managing and organizing existing data was the first thing we had to do for Pishtaz Teb. Using Microsoft Dynamics CRM software, we were able to extract all of the company’s data and make it available to its various units in an integrated manner in a regular software platform so that they could access the information they wanted whenever they wanted, as quickly as possible.
The next important step was to organize the company’s internal and external communications. This meant that both internal communications between employees in different departments had to be optimized, and the company’s communication with customers had to be better managed. We said that during the Corona period, the company had half of its employees working remotely, and in these circumstances, accessing a lot of vital information, especially for remote employees, was difficult and time-consuming. Therefore, PishtazTeb needed an integrated and common platform so that everyone could access the information they needed in every department online from anywhere. A platform that Microsoft Dynamics CRM provided them.
This way, no one needed to call another department’s employee and ask them to find the data they were looking for. Everyone could now update information in different files simultaneously, so that no request went unanswered.
In addition, Kian Pardaz Hoshmand also automated Pishtaz Teb’s sales department to make the process of handling customer requests easier. On the other hand, a large portion of the company’s sales had suddenly been transferred to the online store due to the coronavirus pandemic, and this sales platform also needed management and reorganization.
Using Kian Pardaz Hooshmand CRM services, PishtazTab Company was able to successfully establish an online sales process and, while maintaining its many years of reputation, introduce itself to its customers as a reliable online store.
Overall, the software integration of the Pishtazteb system helped them increase their work efficiency and manage the heavy workload they were under at that time. This proper management led to a significant increase in the sales share of Pishtazteb products, especially the coronavirus diagnostic kits, and the company was able to re-introduce itself as one of the best suppliers of laboratory kits.
Kian Pardaz Hooshmand is proud to continue its collaboration with PishtazTeb and manages the development, updating, and support of their CRM software system.
