The support steps for a VoIP system have two aspects: part of the support process focuses on common requests from the employer, and the other part is about matters that should be regularly carried out by Kian Pardaz Hooshmand VoIP experts during periodic visits.
Periodic inspection of the VoIP system:
It is a program for regular and scheduled inspections based on project conditions. Checklists are prepared for reports and after the inspections are carried out in the relevant section, they are recorded in the checklist and finally archived. Some of these items are mentioned below;
- Creating a manual backup or checking the performance of automatic backups
- Checking call logs, routes, and server access if the server is connected to the Internet
- Checking Asterisk logs and tracking existing errors
- Check the server firewall and existing roles
- Checking the status of local and domestic cards and active channels
- Checking the status of the internal registry
- Checking the server hardware status
Common changes required by the employer:
In situations such as personnel relocation or changes in working conditions, the employer will request the following:
- Changing extension numbers or names or creating new extensions
- Changing internal settings such as enabling and disabling call recording
- Changing the user access level to the local line or assigning a local line to a user
- Changes related to answering machine and incoming call routing
- Changing the user access level to the local line or assigning a local line to a user
- Determining the route for tracking calls and forwarding settings, etc.
One of the available solutions in the field of VoIP is Microsoft Lync Server.
Microsoft Lync Server is a communication integration software that provides many extensive capabilities for organizations.
Capabilities such as chat (Instant Messaging), presence, video conferencing, calling and …
Another feature of Microsoft Link Server is communication with people outside the organization using other services such as Google Talk, Yahoo Messenger, etc., which is established on the XMPP protocol platform.
Microsoft Link works on the VoIP platform, so all the features mentioned in the above cases can be implemented and run in it.
Desktop sharing, various software, video conferencing and introductions, creating an answering machine and answering system and connecting it to the desired extensions are some of the features of this software.
The ability to integrate this software with other products such as Microsoft Exchange Server increases its capabilities many times over.
Microsoft Link can also be integrated with other telephone systems, allowing you to take advantage of all the features of these software at once.
