With the expansion of the use of computer systems in offices, organizations, and companies, the need for the use of computer networks is increasing day by day. The issue raised here is that given the increasing dependence of organizations on computer networks, what solution should be adopted to prevent disruption in the performance of tasks assigned to personnel in the organization?
For this reason, having a network support team is essential in all companies and organizations.
In this regard, Kian Pardaz Hooshman Company has the ability to provide quality and effective services in the field of network support tailored to the employer’s needs, relying on the valuable experience it has gained in supporting and managing various parts of IT infrastructure. These services are available to you, your loved ones, in person, remotely, or by phone.
The network support and network management team, which includes experts specializing in various fields of hardware, software, networks, and information security, performs tasks related to network management and support.
The duties of this department are generally as follows:
- Periodic monitoring of network equipment and servers (Monitoring)
- Setting up a call center for users to report network and system problems and implementing the use of a customer portal and ticketing.
- Tracking and fixing network problems to ensure proper system operation
- Support and maintenance of server operating systems
- Reviewing the overall security status of the network with the aim of reducing risk
- Creating solutions to prevent network failures
- Continuous training of the support team and provision of necessary information
- Remotely troubleshoot client software problems
- Fixing client hardware problems in coordination with the hardware unit of Kian Pardaz Hooshmand Group
- Setting up a Backup Server to create backup copies of important user information
Comprehensive backup and data storage solutions:
The risk of data loss, failure of hard drives, operating systems, and other storage devices is always one of the biggest concerns of network administrators.
Using advanced and comprehensive hardware and software solutions for storing, backing up, and recovering data and the operating system, Kian Pardaz Hooshmand Company has solved the problem in a wonderful way, in a way that returns things to normal in the shortest possible time.
